Over the past two years I’ve helped institute a growing change in the culture and way of doing business of New Zealand’s Most Trusted Charity and 2nd Most Overall Trusted Brand by championing, leading, and teaching what it means to practice human-centred design (HCD).
This is my story.
You can also get an overview of my day-to-day work and learn something new by browsing my Articles and Blogs or following me on Twitter.
Since the first day that I was mentored in what it means to practice user-centred design, I began to collect and create a re-usable “playbook” of guides, visuals, examples, and exercises. I continue to update this playbook with the latest lessons I’ve learned on the job or in my daily readings, and will pass it along to those I work with so that the user and design first culture I aim to lead can thrive well into the future.
