Iteratively designing and usability testing


However, while I write this up, here’s a high-level outline of what I undertake and what repeatable processes I use from my UX Strategy playbook:

  • From sketching to prototyping and getting just enough at a time to usability test with real customers or users (internal or external)

  • Collaborating with the Business Analysts and internal staff to define the service support processes

  • Content: more than just words on a page

  • Being able to accomodate acceptance criteria updates, scope changes, trade-offs, and more as design and development progresses